Terms of Sale and Delivery
Effective from 15 October 2026. These terms are available in Finnish, English and Swedish. In the event of any discrepancy, the Finnish version prevails.
1. General terms and customer groups
Tele-Tukku Oy (business ID 0114907-7, hereinafter the seller) operates the tele-tukku.fi online store, which is intended primarily for business customers (B2B). Consumers (B2C) may also buy from the online store, but only with advance payment.
These terms apply to all orders placed in the online store. Sections that apply only to business customers or only to consumers are marked separately.
2. ELKOMIT conditions of delivery (business customers)
Unless otherwise agreed, Tele-Tukku Oy applies the general conditions of delivery of ELKOMIT ry (Finnish association of electronic component and measuring instrument suppliers) to business customers, insofar as these terms do not provide otherwise. The ELKOMIT conditions do not apply to consumers.
3. Customer registration (business customers)
A company entered in the trade register and with a delivery and billing address may register as an invoicing customer. Invoicing rights are granted after a credit check; credit information is checked from Suomen Asiakastieto Oy. Registered customers receive occasional offers by email. You can unsubscribe using the link at the bottom of the message or by contacting our customer service.
4. Orders and conclusion of the contract
The contract is concluded when the seller has confirmed the order by email. The seller may review and reject an order before confirming it.
If the price or other information of a product in the online store is obviously incorrect, the seller is not obliged to deliver the product on the basis of the incorrect information. The seller will notify the buyer and refund any amount already paid.
5. Prices
Prices in the online store exclude VAT (VAT 0%) unless otherwise stated.
- Business customers: prices are customer-specific and include agreed discounts. VAT is added to the invoice.
- Consumers: VAT and the cost of the selected delivery method are added at checkout. The total price of the order is shown before payment.
Prices are valid until further notice and offer prices for the period stated. Online store prices may differ from prices in other sales channels.
6. Payment methods
- Consumers: advance payment through the online store (Paytrail). We do not sell to consumers on invoice, cash on delivery or any other deferred payment.
- Business customers: advance payment (Paytrail) or invoice if invoicing rights have been granted. Payment terms are generally 14 days net. Late payments are subject to 16% penalty interest as well as reminder and collection costs. A small order surcharge of EUR 10.00 is added to invoiced orders under EUR 50 (excl. VAT).
Payment services are provided by Paytrail Oyj (business ID 2122839-7, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Finland, tel. +358 20 718 1830, www.paytrail.com), a licensed payment institution. Paytrail appears as the payee on your bank or card statement. Complaints should primarily be addressed to the seller.
7. Deliveries
Orders placed by 12:00 noon (Finnish time) on a business day are usually dispatched the same day and, within Finland, usually delivered on the next business day. Orders placed later are dispatched no later than the next business day. Deliveries are mainly made by DSV according to the selected delivery method.
The delivery charge depends on the weight and size of the order, the destination country and the delivery method, and it is shown at checkout before ordering. We deliver to the countries available at checkout. Backorders are shipped as soon as the product arrives in stock. Backorders of RAM and Brodit products and of separately ordered products are not shipped free of charge.
If the customer fails to collect or accept a shipment and it is returned to the seller, the order will be cancelled and the actual freight, return and handling costs will be charged to the customer or deducted from the amount paid.
8. Pick-up from our warehouse
Orders can be collected free of charge from our warehouse at Mikontie 3, 04430 Järvenpää, Finland, Mon–Fri 8–16. We will notify you when the order is ready for collection. With the pick-up delivery method the seller does not ship the order; the customer or a person authorised by the customer collects it.
The order must be collected within 14 days of the notification. If it is not collected, the seller may cancel the order and refund the amount paid less the actual costs caused by the cancellation.
9. Ownership and risk
Ownership of the product passes to the buyer when it has been paid in full.
- Business customers: risk passes to the buyer when the product is handed over to the carrier or collected.
- Consumers: risk passes when the consumer or a person authorised by the consumer has received the product.
10. Inspection and complaints
Check the delivery immediately upon receipt: the condition and quantity of the products and the correctness of the shipment. Transport damage must be noted on the consignment note or reported to the carrier.
- Business customers: complaints must be made within 8 days of receipt.
- Consumers: defects must be reported within a reasonable time after they were discovered.
Complaints: myynti@tele-tukku.fi or tel. +358 9 4133 2200.
11. Warranty and liability for defects
- Business customers: products have a 12-month warranty from the date of delivery unless otherwise stated for the product. The delivery note serves as the warranty certificate.
- Consumers: the seller is liable for defects in accordance with consumer protection legislation. Any manufacturer warranty applies in addition and does not limit the consumer's statutory rights.
12. Returns and order cancellation – business customers
An order can be cancelled if it concerns a stock product that has not yet been handed over for transport. Scheduled orders and products ordered separately for the customer cannot be cancelled.
Returns always require shipment-specific approval from our sales. Only unused, faultless and resaleable products in their original packaging can be returned, and they must be part of our range at the time of return. The customer bears the return costs unless the return is due to a defect in the product or an error by the seller. A copy of the delivery note stating the reason for the return must be enclosed.
Cut-to-length products, products ordered separately for the customer, and discounted or discontinued products cannot be returned. Returns sent cash on delivery, as credit parcels or with a collection charge will not be accepted. The Posti return number is 614015.
13. Right of withdrawal – consumers
Consumers have the right to withdraw from a purchase made in the online store by notifying the seller within 14 days of receiving the product. Notification can be given by email to myynti@tele-tukku.fi or using the form below. The notification must state the order number and the products to be returned.
Returning the products
- The products must be returned no later than 14 days after the notice of withdrawal to Tele-Tukku Oy, Mikontie 3, 04430 Järvenpää, Finland.
- The consumer pays the costs of returning the products and is responsible for them during return transport.
- Returns sent cash on delivery or with a collection charge will not be accepted.
- Pack the product carefully, preferably in its original packaging.
Refund
- We refund the price of the products and the original delivery costs, up to the cost of the cheapest standard delivery method offered, within 14 days of the notice of withdrawal, using the same payment method as the original payment.
- We may withhold the refund until we have received the products back or the consumer has shown proof of having returned them.
Diminished value
The consumer may handle the product only to the extent necessary to establish its nature, characteristics and functioning. If the value of the product has diminished as a result of any other handling (for example use, installation, missing parts or damaged packaging), we will deduct an amount corresponding to the diminished value from the refund.
Exceptions to the right of withdrawal
- products cut to length
- products made, assembled or modified to the customer's specifications (e.g. cables fitted with connectors)
Withdrawal form
(complete and return this form only if you wish to withdraw from the purchase)
To: Tele-Tukku Oy, Mikontie 3, 04430 Järvenpää, Finland, myynti@tele-tukku.fi
I hereby give notice that I withdraw from my contract of sale of the following products: ____________
Order number: ________ Ordered / received on (date): ________
Name and address of consumer: ____________
Date: ________
14. Force majeure
A strike, lockout, fire, machine breakdown, shortage of raw materials, action by authorities or any other force majeure beyond the seller's control releases the seller from complying with the agreed delivery time. In such cases business customers are not entitled to damages.
15. Governing law and disputes
The contract is governed by Finnish law.
- Business customers: disputes are settled by arbitration or in the district court of the seller's domicile.
- Consumers: the consumer may refer a dispute to the Finnish Consumer Disputes Board (www.kuluttajariita.fi); before that, the consumer should contact the Finnish consumer advisory services. Consumers living in another EU country may contact the European Consumer Centre. The consumer may also bring an action in the court of their place of residence. These terms do not limit the protection afforded by the mandatory law of the consumer's country of residence.
16. Privacy
We process personal data in accordance with the EU General Data Protection Regulation and the Finnish Data Protection Act. Data necessary for delivery and payment is disclosed to transport and payment service providers. More information: privacy and cookie notice.
17. Contact information
Tele-Tukku Oy, Mikontie 3, 04430 Järvenpää, Finland
Business ID 0114907-7 · VAT number FI01149077
Tel. +358 9 4133 2200 · myynti@tele-tukku.fi
Sales and warehouse open Mon–Fri 8–16
E-invoice address 003701149077 · Operator ID 003723327487 (Apix Messaging Oy)